Whether an organization has an entire department overseeing traveler safety and security or a department of one, the Duty of Care obligation is the same. This research aims to explore which traveler safety protocols are established and executed, including the extent to which technology is utilized and integrated into the greater travel program. By identifying gaps in current practices, travel managers can better understand how or if their travelers are open to potential risk as well as ways to modify their policies and initiate or expand technological support to provide greater safety and security.
Key Takeaways Include: