Traveler Lodging Program Adoption - Infographic

For today’s travel buyer, building and managing a travel program is an exercise in balance – travel buyers must balance the needs of their organization and its travelers through cost containment, traveler compliance, traveler satisfaction, duty of care, and more. Moreover, overseeing a corporate lodging program can prove to be especially challenging, given a shifting industry and landscape of technologies. Despite efforts to build the best possible lodging program, travel buyers still face issues of non-compliance and traveler dissatisfaction. This research explores gaps in perception of travel programs to determine how the travel experience impacts lodging program adoption.

Topics covered in the infographic:

  • • How travelers select hotels
  • • How booking tool content can impact traveler satisfaction
  • • The role of expense management in lodging program adoption
  • • How travel buyers and business travelers differ in their perceptions of their travel program


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