Understanding Stakeholder Engagement With the Travel Program

Travel programs have always created value for their companies, and they continue to do so in new and innovative ways. The responsibilities vested in travel programs are wide-ranging – encompassing technology, data analysis, travel risk management, engagement and behavior management, and much more. Many are also responsible for meetings, payment and expense management.

This study examines stakeholder engagement with corporate travel programs. It is based on (1) a survey of global travel managers; and (2) interviews with travel managers and travel program stakeholders. The study addresses several key questions including:

1) Which responsibilities do travel managers share with internal stakeholders – and which do they primarily “own?”

2) Do travel managers serve on cross-department committees or working groups? What do these groups cover?

3) How often do travel programs share data with internal stakeholders and what metrics do they share?

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